1. General Terms

• Refunds are only applicable for services directly purchased from AdInsight Agency.
• All refund requests must be made within 15 calendar days of the payment date.
• Refunds are subject to approval after a thorough review of the circumstances.

2. Refund Eligibility

We will consider refunds under the following conditions:

1. Service Non-Delivery:

   • If the agreed-upon service was not initiated or delivered within the specified timeframe due to reasons within our control.

2. Incomplete Service:

   • If the scope of the service was only partially completed and a substantial portion remains undelivered.

3. Technical Issues or Errors:

   • If errors on our part significantly impacted the results of the service.

4. Cancellation Before Service Commencement:

   • If you cancel the service before any work has been initiated, a full refund will be provided.

3. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

• Services have been fully delivered as per the agreed-upon scope.
• Delays or disruptions caused by the client, such as unavailability, lack of communication, or failure to provide required materials or approvals.
• Dissatisfaction due to subjective reasons not related to the actual service quality or performance.
• Refund requests made after the 15-day period.

4. Partial Refunds

• If a service was partially completed and canceled, a pro-rata refund may be issued based on the work completed.

5. Refund Process

• All refund requests must be submitted via email to [Insert Email Address] with the subject line: “Refund Request.”

• Include the following details in your request:

  • Your name or company name.
  • Invoice number.
  • Reason for requesting a refund.

• Once your request is received, our team will review it and respond within 7 business days.

• Approved refunds will be processed within 10 business days of approval.

6. Payment Method

Refunds will be processed using the original payment method. Any transaction fees or charges incurred during the initial payment or refund process may be deducted from the refund amount.